We want you to be totally in love with your purchase.
We accept exchanges within 14 days of receiving your order for the full amount in store credit, less the return shipping cost.
Return shipping costs are the customer's responsibility. You may ship with any carrier that provides a tracking number. Please ensure that the package arrives to us safely. Baben cannot be held accountable in the event of loss, theft or damage of the shipment, please make sure the customers correct full name, address, telephone number, and order number is present on the package.
Returns are accepted upon the following requirements:
- The item must be in original condition, with all tags in place, including the hygiene seal
- Item returned must not have been worn, damaged, washed or altered
- For sanitary reasons, we ask that all swimwear is tried on over undergarments
We hold the right to deny refunds if the merchandise returned does not meet our return policy requirements.