Return Policy

 

We want you to be totally in love with your purchase.

We offer easy returns & exchanges for orders within the U.S.A.

We accept returns within 15 days of receiving your order for a full refund. 
If you wish to return your item, please email: orders@baben.us to request a return label. There is now a $10 re-stocking fee for items returned for a full refund, which will be deducted from your reimbursement. 



If you wish to exchange and are interested in a different color, size, or style, please return your item(s) to us and purchase the new piece separately on our website: www.baben.us. Once we receive the returned item(s) we will issue your refund. 

International return shipping is the customer’s responsibility. 

Please ensure that the package arrives to us safely. Bāben cannot be held accountable in the event of loss, theft, or damage of the shipment. Please make sure the customer's correct full name, address, telephone number, and order number is present on the package. 

 Returns are accepted on the following requirements: 

  • For hygiene and quality reasons, swimwear must be returned unworn, unwashed, and in original condition, with all tags, hygienic liners, and packaging intact.
  • For sanitary reasons, we ask that all swimwear is tried on over undergarments
  • Items damaged due to normal wear and tear, accidents, failure to use in accordance with care instructions, or misuse will not be considered faulty.
  • Any item that has been worn, used for photography, video, social media content, or promotional purposes is considered worn and is not eligible for return or refund.
  • We reserve the right to deny returns if an item shows signs of wear, alteration, use, or exposure to water, makeup, oils, tanning products, or photography styling.
  • We hold the right to deny refunds if the merchandise returned does not meet our return policy requirements. 

 All items purchased on sale are final sale and can only be returned for exchange in size (dependent on availability)