Return Policy

We want you to be totally in love with your purchase.

We offer easy returns & exchanges for orders within the U.S.A.

We accept returns within 15 days of receiving your order for a full refund. 
If you wish to return your item, please email: orders@baben.us to request a return label. There is now a $10 re-stocking fee for items returned for a full refund, which will be deducted from your reimbursement. 

If you wish to exchange and are interested in a different color, size, or style, please return your item(s) to us and purchase the new piece separately on our website: www.baben.us. Once we receive the returned item(s) we will issue your refund. 

International return shipping is the customer’s responsibility. 

Please ensure that the package arrives to us safely. Bāben cannot be held accountable in the event of loss, theft, or damage of the shipment. Please make sure the customer's correct full name, address, telephone number, and order number is present on the package. 

 Returns are accepted on the following requirements: 

  • The item must be in original condition, with all tags in place, including the hygiene seal
  • Item returned must not have been worn, damaged, washed or altered 
  • For sanitary reasons, we ask that all swimwear is tried on over undergarments
  • We hold the right to deny refunds if the merchandise returned does not meet our return policy requirements. 
  • Items damaged due to normal wear and tear, accidents, failure to use in accordance with care instructions, or misuse will not be considered faulty.

     All items purchased on sale are final sale and can only be returned for exchange in size (dependent on availability)